1. ALL ORDERS ARE FINAL
At present, Tharuvi Studio does not accept returns or exchanges on products purchased through our website.
All confirmed purchases are considered final, subject only to the limited exceptions described in this policy.
2. BEFORE YOU PLACE AN ORDER
We encourage you to carefully review the product photographs, description, fabric details, measurements and other information provided on the product page before purchasing.
If you need additional photographs, videos, fabric details or clarification, please contact us at tharuvi.studio@gmail.com before placing your order.
3. CANCELLATION
If you wish to cancel an order, contact us at tharuvi.studio@gmail.com as soon as possible after placing it.
A cancellation request does not guarantee cancellation. Once an order has been processed, packed or handed over to the courier, cancellation may no longer be possible.
Where a cancellation is accepted before processing, any applicable refund will be made through the original payment method, subject to applicable processing timelines.
4. NO RETURN OR EXCHANGE
We do not accept returns or exchanges for change of mind, personal preference, colour preference, styling preference, incorrect size selection, or any other reason unrelated to an error attributable to Tharuvi Studio or confirmed transit damage.
This policy applies to regular-price and promotional purchases unless a specific written exception is stated at the time of purchase.
5. LIMITED EXCEPTIONS
If you receive a product different from the one you ordered, or if the product appears to have been damaged during transit, please contact us at tharuvi.studio@gmail.com within 48 hours of delivery.
Any such claim will be reviewed by Tharuvi Studio on a case-by-case basis.
6. MANDATORY UNBOXING VIDEO
For an incorrect-product or transit-damage claim to be considered, a continuous, uninterrupted unboxing video is mandatory.
The video must:
- Begin before the parcel is opened, with the parcel completely unopened.
- Clearly show all sides/angles of the parcel before opening.
- Clearly show the shipping label and the condition of the package.
- Continue without pause while the parcel is opened.
- Show the contents being removed from the package.
- Clearly show the complete product received.
- Have no cuts, edits, pauses, interruptions or disconnections from the beginning of the opening process until the product has been fully revealed.
The complete, original, unedited video must be shared with Tharuvi Studio along with clear photographs and a description of the issue.
Claims without a continuous, uninterrupted unboxing video may not be eligible for consideration because the video is required to help verify the contents and condition of the parcel at the time of delivery.
7. HANDWOVEN AND HANDCRAFTED VARIATIONS
Handwoven and handcrafted textiles may naturally contain minor variations in weave, texture, colour, motifs or finish.
Such characteristics are part of the nature and individuality of the textile and will not ordinarily be treated as defects or grounds for return, exchange or refund.
8. REFUNDS
Tharuvi Studio does not provide refunds for change of mind, incorrect size or preference, colour preference, styling preference or other reasons unrelated to an error attributable to Tharuvi Studio or confirmed transit damage.
Where a refund is approved following an accepted claim, it will generally be processed through the original payment method.
The time taken for the amount to reflect in your account may depend on your bank, card issuer or payment service provider.
9. PRODUCTS DAMAGED AFTER DELIVERY
Damage caused after delivery, including damage caused by washing, ironing, alterations, stains, perfume, improper storage, mishandling or normal wear and use, is not eligible for return, exchange or refund.
10. SALE AND PROMOTIONAL PRODUCTS
Unless expressly stated otherwise, sale, discounted or promotional products are also covered by our no-return/no-exchange policy.
11. CLAIM REVIEW
Submission of photographs or an unboxing video does not automatically establish eligibility for a refund or other resolution.
Tharuvi Studio will review the information provided and determine whether the issue is attributable to an order error or transit damage.
12. CONTACT US
For order, cancellation or refund-related queries, please contact:
Tharuvi Studio
Chennai, Tamil Nadu, India
Email: tharuvi.studio@gmail.com
A NOTE FROM THARUVI
Every Tharuvi saree is selected with care, and many are available only in limited quantities. Our final-sale policy helps us maintain the integrity of these carefully curated pieces while keeping our process clear and transparent.
Thank you for understanding and for choosing Tharuvi Studio.
Tharuvi Studio
Everyday elegance, thoughtfully curated.