At Tharuvi Studio

we believe that the relationship between a woman and the saree she chooses is personal. The same should be true of the information she shares with us.

This Privacy Policy explains how Tharuvi Studio (“Tharuvi Studio”, “we”, “us”, or “our”) collects, uses, stores and protects information when you visit our website, communicate with us, place an order, or otherwise interact with our brand.

We collect only the information that helps us serve you better, process your orders, communicate with you and improve your experience with Tharuvi Studio.

By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.


1. INFORMATION WE COLLECT

Depending on how you interact with Tharuvi Studio, we may collect the following information:

Information you provide to us

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Measurements or preferences, if you voluntarily share them for styling or product assistance
  • Messages, enquiries, feedback, reviews or other communications you send to us

Information collected automatically

  • IP address
  • Device and browser information
  • Pages visited
  • Time spent on our website
  • Referring website or source
  • General website usage and interaction data

This information helps us understand how visitors use our website and improve its functionality and experience.

2. HOW WE USE YOUR INFORMATION

  • Process and fulfil your orders
  • Arrange delivery and provide order updates
  • Process payments through our payment partners
  • Respond to your questions and requests
  • Provide customer support
  • Help you with saree selection, styling or product enquiries
  • Send important information relating to your purchases
  • Improve our products, website and customer experience
  • Understand website usage and improve our marketing
  • Prevent fraud, misuse or unauthorised activity
  • Comply with applicable laws and legal obligations

Where you have given us permission to receive promotional communications, we may also use your contact details to share new collections, launches, offers, events or other Tharuvi Studio updates.

You may opt out of promotional communications at any time.

3. YOUR PAYMENTS

Tharuvi Studio does not ordinarily store your complete debit card, credit card, UPI or banking credentials on our own systems.

Payments may be processed through third-party payment service providers. Your payment information is handled according to the privacy and security practices of the relevant payment provider.

We receive only the information necessary to confirm and fulfil your transaction.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to make your browsing experience smoother and more useful.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Measure the effectiveness of our marketing
  • Provide relevant communications or advertising where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. WHEN WE SHARE YOUR INFORMATION

Your information is not sold or rented to third parties.

We may share limited information with trusted service providers where reasonably necessary to operate Tharuvi Studio, including:

  • Payment processors
  • Courier and logistics partners
  • Website and technology service providers
  • Customer support or communication platforms
  • Analytics and marketing service providers
  • Professional advisers, where necessary

These parties receive only the information reasonably required for the service they provide.

We may also disclose information where required by law, legal process, court order, governmental authority, or where necessary to protect the rights, property or security of Tharuvi Studio, our customers or others.

6. YOUR CONVERSATIONS WITH THARUVI STUDIO

If you contact us through our website, email, WhatsApp, Instagram or other communication channels, we may retain those conversations or relevant details to:

  • Respond to your enquiry
  • Maintain customer-service history
  • Assist with an existing order
  • Understand your preferences
  • Resolve complaints or disputes
  • Improve our customer experience

We do not use private conversations for purposes unrelated to our business without a legitimate reason or appropriate permission.

7. YOUR PHOTOS, REVIEWS AND TESTIMONIALS

If you voluntarily send us a photograph, review, testimonial or other content featuring you or your Tharuvi Studio purchase, we will not automatically assume that we may publish it publicly.

Where we wish to use your photograph, testimonial or identifiable personal content for marketing, we will seek appropriate permission before using it for promotional purposes.

You may ask us to stop using such content, subject to legitimate legal or business requirements.

8. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical, organisational and administrative measures to protect your information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss or misuse
  • Alteration
  • Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or from our website.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:• Completing and maintaining records of transactions

  • Providing customer support
  • Meeting accounting and tax requirements
  • Complying with applicable laws
  • Resolving disputes
  • Preventing fraud or misuse
  • Protecting our legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it.

10. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a concern about how your information is handled

To exercise a privacy-related right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. MARKETING COMMUNICATIONS

We would love to tell you when something beautiful arrives at Tharuvi Studio — but we do not want our communication to become noise.

If you have opted in to receive marketing communications, we may contact you through channels such as email, SMS, WhatsApp or other permitted communication methods.

You can unsubscribe from promotional emails using the unsubscribe option provided in the communication, or contact us directly to opt out.

Please note that even after opting out of marketing communications, you may continue to receive essential transactional messages relating to orders or services you have requested.

12. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites, social media platforms or services.

Once you leave the Tharuvi Studio website, the privacy practices of those third parties will apply. We are not responsible for the privacy practices, content or security of websites that we do not operate.

We encourage you to review the privacy policies of such third parties before sharing personal information with them.

13. CHILDREN'S PRIVACY

Our website and services are intended for general audiences and are not directed specifically towards children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. CHANGES TO THIS PRIVACY POLICY

As Tharuvi Studio grows, our website, services and the ways in which we use technology may evolve.

We may therefore update this Privacy Policy from time to time.

Any revised version will be posted on this page with an updated “Effective Date”. Your continued use of our website after an updated policy is published will be subject to the revised policy.

15. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or the way Tharuvi Studio handles your personal information, please contact us:

Tharuvi Studio

Chennai, Tamil Nadu, India

Email: tharuvi.studio@gmail.com

We will make reasonable efforts to respond to privacy-related requests within the timeframe required under applicable law.

A NOTE FROM THARUVI

  • Your trust matters to us.
  • When you share your name, number, address, preferences or payment information with Tharuvi Studio, you are trusting us with more than data — you are trusting us to be careful with something that belongs to you.
  • We intend to honour that trust.
  • Tharuvi Studio
  • Everyday elegance, thoughtfully curated.