Shipping Policy

1. WHERE WE SHIP

Tharuvi Studio currently ships orders within India.

International shipping may be introduced in the future and will be subject to the shipping options, charges and terms displayed at the time of purchase.

2. ORDER PROCESSING

Orders are normally processed after successful payment confirmation.

Processing time may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.

Estimated processing and delivery timelines, where provided, are indicative and are not guaranteed delivery dates.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the specific conditions communicated with that offer.

4. DELIVERY TIME

Estimated delivery time depends on the destination and courier service available for that location.

Delivery may take longer because of public holidays, weather, courier disruptions, remote locations, operational delays or circumstances beyond our reasonable control.

Once an order has been handed over to the courier, the courier's delivery timelines and procedures will also apply.

5. ORDER TRACKING

Where tracking is available, tracking details may be shared with you through the contact information provided with your order.

Tracking information is provided by the relevant courier and may take some time to become active after dispatch.

6. ACCURATE DELIVERY INFORMATION

Please ensure that your name, mobile number, email address and complete delivery address are accurate when placing your order.

Tharuvi Studio is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

7. DELIVERY ATTEMPTS

If a courier is unable to deliver an order because the recipient is unavailable, the address is incorrect or incomplete, the recipient cannot be contacted, or delivery attempts are unsuccessful, the parcel may be returned to Tharuvi Studio.

Any additional shipping or re-delivery charges arising from circumstances attributable to the customer may be payable by the customer.

8. ADDRESS CHANGES

If you need to change your delivery address after placing an order, contact us as soon as possible at tharuvi.studio@gmail.com.

Address changes cannot be guaranteed once an order has been processed or handed over to the courier.

9. DAMAGED OR TAMPERED PARCELS

Please inspect the outer package when it is delivered.

If the parcel appears visibly damaged, opened or tampered with, please record this clearly in your unboxing video and contact us at tharuvi.studio@gmail.com within 48 hours of delivery.

For details of the mandatory unboxing-video requirement and the limited circumstances in which a claim may be considered, please refer to our Order & Refund Policy.

10. LOST OR DELAYED SHIPMENTS

If tracking indicates that a shipment is delayed, stuck in transit or appears to be lost, please contact us so that we can coordinate with the courier.

Courier investigations and resolutions may take time, and Tharuvi Studio will reasonably assist with the process.

11. UNFORESEEN EVENTS

Tharuvi Studio is not responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, public emergencies, government restrictions, transportation disruptions, courier network disruptions or technical failures.